.container-ticket {
    max-width: 900px;
    margin: 30px auto;
    background: #fff;
    border-radius: 35px;
    padding: 30px;
    box-shadow: #00000014 0px 0px 15px;
}

/* Header */
.container-ticket .header {
    display: flex;
    justify-content: space-between;
    align-items: center;
}

.container-ticket .header span {
    color: #ff4d6d;
    font-size: 14px;
}

.container-ticket.producer-ticket .header span {
    color: #8379b8;
}

.container-ticket .back-btn {
    background: #ff4d6d;
    color: #fff;
    border: none;
    padding: 6px 16px;
    border-radius: 20px;
    cursor: pointer;
    text-decoration: none;
}

.container-ticket.producer-ticket .back-btn {
    background: #8379b8;
}

/* Ticket Info */
.container-ticket .ticket-info {
    margin: 15px 0;
    display: flex;
    align-items: center;
    gap: 10px;
    font-size: 14px;
}

.container-ticket .status {
    padding: 4px 12px;
    border-radius: 20px;
    font-size: 12px;
}

.container-ticket .open {
    background: #d4f8e8;
    color: #0a8f5a;
}

.container-ticket .high {
    background: #ffd6dc;
    color: #d6002f;
}

.container-ticket .update {
    margin-left: auto;
    color: #999;
}

/* Messages */
.container-ticket .messages {
    margin: 20px 0;
}

.container-ticket .message {
    display: flex;
    gap: 10px;
    margin-bottom: 15px;
    justify-content: flex-end;
}

.container-ticket .message img {
    width: 40px;
    height: 40px;
    border-radius: 50%;
}

.container-ticket .bubble {
    background: #f1f1f1;
    padding: 10px 15px;
    border-radius: 10px;
}

.container-ticket .bubble span {
    display: block;
    font-size: 12px;
    color: #888;
    margin-top: 5px;
}

/* Reply */
.container-ticket .reply-box textarea {
    width: 100%;
    height: 100px;
    padding: 15px;
    border-radius: 20px;
    border: 1px solid #ddd;
    resize: none;
}

.container-ticket .actions {
    margin-top: 10px;
    display: flex;
    align-items: center;
    gap: 15px;
}

.container-ticket .file {
    color: #ff4d6d;
    cursor: pointer;
}

.container-ticket.producer-ticket .file {
    color: #8379b8;
}

.container-ticket .check {
    font-size: 14px;
}
.container-ticket .labels {
    display: flex;
    flex-direction: column;
    gap: 20px;
}
.container-ticket .send-btn {
    margin-left: auto;
    background: #ff4d6d;
    color: #fff;
    border: none;
    padding: 8px 20px;
    border-radius: 20px;
    cursor: pointer;
}

.container-ticket.producer-ticket .send-btn {
    background: #8379b8;
}